Refund and Returns Policy

Effective Date: 08.01.2024

Thank you for purchasing artwork from Chanyu Kuo Art. We strive to ensure the satisfaction of our customers and the integrity of our art pieces. Please read our Return & Exchange Policy carefully.

1. No Returns, Refunds, or Exchanges

All artwork purchased from Chanyu Kuo Art is final sale. We do not accept returns, refunds, or exchanges under any circumstances. Each piece of art is carefully inspected and packaged to ensure it arrives in perfect condition. By completing your purchase, you acknowledge and agree to this policy.

2. Damaged or Defective Items

In the rare event that your artwork arrives damaged or defective, please follow these steps:

  1. Report the Issue: Contact us within 48 hours of receiving your artwork at [insert contact email] with your order number, a detailed description of the damage or defect, and photographs of the affected area and the packaging.

  2. Assessment: We will assess the damage or defect based on the information provided and may request additional information or photographs.

  3. Resolution: If the damage or defect is confirmed, we will work with you to find an appropriate resolution, which may include repair or replacement at our discretion.

3. Shipping and Handling

All artworks are shipped with utmost care to ensure they reach you in perfect condition. Please note the following:

  • Inspection: Upon receiving your artwork, please inspect the packaging and the artwork itself for any signs of damage during transit.
  • Acceptance: By signing for the delivery, you acknowledge that the artwork has been received in good condition, except for any damages that you report to us as specified above.

4. Contact Us

For any questions or concerns regarding your purchase, please contact us at:

  • Email: yoyo87224@gmail.com

Our team is committed to providing you with the best possible service and ensuring that your experience with Chanyu Kuo Art is a positive one.

5. Amendments

Chanyu Kuo Art reserves the right to update or modify this Return & Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our return and exchange practices.